| Table 16. Satisfaction Outcomes of Borrowers Completing Follow-up Surveys FYs 2002-2005 | |||||||||||
| FY 2002 | FY 2003 | FY 2004 | FY 2005 | ||||||||
| Count | Col % | Count | Col % | Count | Col % | Count | Col % | ||||
| Use this program again? | |||||||||||
| Yes | 256 | 79.3 | 158 | 76.7 | 94 | 84.7 | 79 | 94 | |||
| No | 7 | 2.2 | 2 | 1.0 | 1 | 0.9 | 0 | 0 | |||
| No response | 60 | 18.6 | 46 | 22.3 | 16 | 14.4 | 5 | 6 | |||
| Total | 323 | 100.1 | 206 | 100.0 | 111 | 100 | 84 | 100 | |||
| Recommend program? | |||||||||||
| Yes | 260 | 80.5 | 160 | 77.7 | 98 | 88.3 | 79 | 94 | |||
| No | 2 | 0.6 | 2 | 1.0 | 0 | 0 | 0 | 0 | |||
| No response | 61 | 18.9 | 44 | 21.4 | 13 | 11.7 | 5 | 6 | |||
| Total | 323 | 100.0 | 206 | 100.1 | 111 | 100 | 84 | 100 | |||
| Satisfied with service? | |||||||||||
| Very satisfied | 224 | 69.3 | 140 | 68.0 | 87 | 78.4 | 72 | 85.7 | |||
| Somewhat satisfied | 13 | 4.0 | 15 | 7.9 | 4 | 3.6 | 6 | 7.1 | |||
| Somewhat dissatisfied | 1 | 0.3 | 3 | 1.5 | 1 | 0.9 | 0 | 0 | |||
| Very dissatisfied | 28 | 8.7 | 5 | 2.4 | 6 | 5.4 | 1 | 1.2 | |||
| No Response | 55 | 17.0 | 42 | 20.4 | 13 | 11.7 | 5 | 6 | |||
| Total | 323 | 99.9 | 206 | 100.1 | 111 | 100 | 84 | 100 | |||
| Source: AFP Outcomes Database and Management System, downloaded November 19, 2008 | |||||||||||
| Data Note: Due to rounding, some rows may not sum to exactly 100% | |||||||||||