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New AFP Program Directors/Lending Basics Conference Call Series: -Second call - Wednesday, May 25th at 1:00pm Eastern

Description: Continuing the series for new AFP directors, this conference call focused on customer service. The scope of "customer" was explored, as well the manner in which to provide excellent customer service. The recording of this call may be reviewed, and is available here in an MP3 format.
Author: RESNA Catalyst
Year: 2011
Audience: General Public
Keywords: Borrow Supports, Marketing, Planning, Policies and Procedures, Referrals, Teleconference
Identifier: Customer Service
Document Type: Teleconferences
Available Formats: mp3