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New Statewide AT Directors Orientation Modules

Module Five: Quality Services and Indicators

Under the Assistive Technology Act of 1998 (AT Act), as amended, statewide AT Act programs must provide a variety of assistive technology services consistently and in a quality manner.

Objectives:
After completing this module, you will be able to:

• Describe what quality services and quality indicators are.
• Identify how a statewide AT Act program can improve quality services by using quality indicators.
• Identify quality indicator tools and resources for statewide AT Act programs to achieve quality services.

This Module has two parts:

1. Overview of Quality Services and Indicators for Statewide AT Programs (ppt)
   PowerPoint explaining Quality Services and Indicators for Statewide AT Programs.
2. Quality Services Resources for Statewide AT Programs
   • Quality Indicators for Services Web page
   • Frequently Asked Questions about Device Demonstration and Device Loan Programs
   • Topic Snapshot: Device Demonstration
   • Topic Snapshot: Device Loan
   • Topic Snapshot: Reuse